Refund and Returns Policy

Effective Date: March 13, 2025
KZ SOLUTIONS LLC
Website: kzsolutionsllc.com

At KZ SOLUTIONS LLC, we value customer satisfaction and strive to ensure a seamless shopping experience. This Refund and Returns Policy outlines the conditions under which you may return products and request refunds.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

The item must be returned within 14 days of the delivery date.
The item must be unused, in its original packaging, and in the same condition as received.
The item must include all original accessories, manuals, and proof of purchase.
Items marked as “Final Sale” or “Non-Returnable” are not eligible for return.
Any product that has been damaged, modified, or tampered with will not be accepted.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

Opened or used earphones, headphones, or other personal audio devices.
Screen protectors, cables, and other small accessories once opened.
Items purchased during clearance or promotional sales marked as final sale.
Gift cards or digital codes.

3. Refund Process

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved:

A refund will be issued to your original payment method within 5-7 business days.
Shipping fees are non-refundable.
If the return is due to a defective or incorrect item, we will cover return shipping costs.
If the return is due to a change of mind, the customer is responsible for return shipping fees.

4. Exchange Policy

We only replace items if they are defective or damaged upon delivery. If you need an exchange for the same product, contact us within 7 days of receiving your order.

5. How to Initiate a Return

To initiate a return or refund, follow these steps:

Email us at info@kzsolutionsllc.com with your order number and reason for return.
Our support team will provide a Return Merchandise Authorization (RMA) number and instructions.
Pack the item securely and ship it to the address provided.
Keep the tracking number for your records. We are not responsible for lost or undelivered returns.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please:

Check with your bank or payment provider.
Contact your credit card company, as processing times may vary.
If you have done all the above and still haven’t received your refund, email us at info@kzsolutionsllc.com.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging. We will provide a replacement or refund as applicable.